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One thing is quite certain; although the Internet is wonderful and can offer solutions that are technically perfect, it is when customers meet salespeople face to face (or ear to ear over the telephone) that the real advantage of the interpersonal relationship begins to show. People need people and that’s something the Internet just cannot yet provide. But if you are to get the best from the advnatgaes that you have of being “close up and personal” then you need to be sure that your customers are treated properly. Amd that is what customer care, and this course, is about.
Anyone who has to work with customers, either face to face or over the telehone.
This course examines ways in which you can improve the way in which you deal with customers, which will, in turn, make your own job more satisfying.
By the end of the course delegates will:
- Project a positive and professional image
- Identify and understand customer perceptions
- Handle awkward customers and situations
- Practise customer relations skills
The course will incorporate a range of learning methods, all of which will include a high degree of delegate involvement. Delegates will have the opportunity to practise the skills and techniques discussed and will each have the opportunity to undertake a video-recorded role play. Delegates will each receive a copy of their personal recording, which they can study after the course to help continue to improve their customer relations skills.